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保安岗位综合服务规范

来源:http://www.nmgzhongtebao.com发布时间:2018-12-12
1.装饰公司进场处理装饰施工证,怎样办?
1. How to deal with decoration construction certificate when decoration company comes in?
答:装饰公司进场处理装饰许可证的,一概由物业服务中心负责招待。
Answer: The property service center is responsible for the reception of decoration licenses when the decoration company comes in.
2.装饰公司装饰完工处理退卡手续时,怎样办?
2. Decoration company decoration completed processing card refund procedures, how to do?
答:装饰公司装饰完工处理退卡手续,一概由物业服务中心负责招待。相关事宜均由物业服务中心处理。
Answer: Decoration company decoration completed processing card refund procedures, all by the property service center responsible for entertainment. Relevant matters are handled by the Property Service Center.
3.当客户要求送家庭饮用水时,怎样操作?
3. When the customer requests to send home drinking water, how to operate?
答:⑴确认清楚业主房号,从物业服务中心收取饮用水,带上开好的发票(收据)和相关物品;
Answer: 1. Confirm the owner's room number, collect drinking water from the property service center, and bring the invoice (receipt) and related articles with it.
⑵抵达客户门前时,先敲门在征得同意后,戴上鞋套进入室内;
(2) When arriving at the customer's door, knock on the door first, and after obtaining permission, put on the shoe cover and enter the room;
⑶换水应轻拿轻放,防止发生较大声响和损坏饮水机;
(3) Water exchange should be handled lightly to prevent louder noise and damage to drinking machines;
⑷换好的饮用水桶标签应向外。整理并带走发生的废物,收取相应费用。
(5) The label of the replaced potable bucket should be outward. Clean up and take away the waste and charge the corresponding fees.
4.怎么正确使用对讲机?
4. How to use the walkie-talkie correctly?
答:⑴每岗每部对讲机应专人专用,谁用谁负责。禁止乱拿乱用;
Answer: _Each walkie-talkie should be dedicated, who is responsible for it. It is forbidden to use indiscriminately.
⑵使用时,采用文明用语,按规则方式呼叫。禁止使用对讲机说与工作无关的事宜;
(2) When using, use civilized language and call in a regular way. It is forbidden to use walkie-talkies to talk about matters unrelated to work.
⑶由监控室人员统一负责充电。各班交接时,应仔细查看。若发现丢失、损坏,应按价补偿。
(3) The charge should be charged by the personnel of the monitoring room. When shifts are handed over, they should be carefully examined. If loss or damage is found, it should be compensated according to the price.
呼和浩特保安公司
5.怎么为访客指引道路?
5. How to guide visitors?
答:当为访客指引方向、道路时,通常是右臂抬起平伸,五指并拢伸直,手掌向前,指向所指方位。目光兼顾访客和指引的方向。
Answer: When guiding the direction and road for visitors, the right arm is usually raised and stretched flat, five fingers are drawn together and straight, the palm is forward, pointing to the direction indicated. Look at both visitors and directions.
6.陪同客户看房或给客户开门时怎样办?
6. What should we do when we escort customers to the room or open doors to them?
答:⑴到客户服务中心处借取该户钥匙,并做好挂号;
Answer: 1. Borrow the key from the customer service center and register it well.
⑵引领客户抵达指定的楼宇,灵敏答复客户提出的各类问题;
(2) Leading customers to the designated buildings and responding to all kinds of questions raised by customers sensitively;
⑶抵达门前时,主动上前将门翻开,并请客户先进。
(3) When arriving at the front door, take the initiative to go forward and open the door, and invite customers to advance.
7.夜间发现问题该怎样报修?
7. How to report problems found at night?
答:⑴如属紧急情况,应立即采取相应措施,防止事态扩展。通知相关工程人员(工程主管),帮忙其进行紧急抢修。必要时通知客户服务中心负责人;
Answer: 1. In case of an emergency, appropriate measures should be taken immediately to prevent the expansion of the situation. Inform relevant engineers (engineering supervisors) to help them with emergency repairs. Notify the head of customer service center if necessary.
⑵如属非紧急情况,应尽量查明原因。填写《执勤遗留问题表》,于次日报物业服务中心值班人员签收,安排工程人员处理。
(2) If it is a non-emergency situation, the cause should be ascertained as far as possible. Fill in the Form of Legacy Questions on Duty, sign and receive it from the staff on duty in the Property Service Center of the next Daily, and arrange for the engineers to deal with it.
8.为访客引导时应该在哪个位置最合适?
8. Where is the best place to guide visitors?
答:与访客同行时,保安员应站在访客的左前方两米处,在转弯处要事前做好指引工作。
Answer: When traveling with visitors, security guards should stand two meters ahead of the left side of the visitor and give good guidance in advance at the turning point.
9.当值人员看到客户需帮忙时怎样办?
9. What happens when the person on duty sees that the customer needs help?
答:应立即上前为客户供给力所能及的协助。
Answer: We should immediately come forward to provide our customers with assistance within our capabilities.
10.单个客户不肯在指定范围内燃放烟花爆竹怎样办?
10. What if a single customer refuses to set off fireworks within a specified range?
答:保安员应立即予以制止,有礼貌地向客户做好安全防备知识的宣传工作,并帮忙客户将烟花爆竹搬至指定燃放地点。
Answer: Security guards should stop it immediately, publicize knowledge of safety precautions to customers politely, and help customers move fireworks to designated places.

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