1.1 It is necessary to wear uniforms neatly and cleanly.
1.2 Hair should be regularly trimmed and combed to keep long hair
1.3 It's necessary to shave your beard well.
1.4 Leather shoes should be polished
1.5 Fingernails need to be regularly trimmed and cleaned
1.6 It is necessary to pay attention to human health
2.1 It is necessary to greet familiar guests politely.
2.2 It is necessary to respond politely and patiently to all guests'questions.
2.3 It is necessary to be patient in explaining the reasons even in the face of unreasonable harassment of guests. If necessary, it should be communicated to superiors.
2.4 We should try our best to keep a friendly image with a smile.
2.5 Smile and politeness should be maintained even when asking strangers. Unjustified loud questions should be remembered to affect the image of the management office.
2.6 Prohibit rude language on duty
3.1 It is necessary to sit stiff when the security booth and counter are on duty.
3.2 When standing on guard, it is necessary for the waist to stand firm and avoid crooked, skewed and exhausted.
3.3 It is necessary to obey the instructions of superiors and disobey orders
3.4 It is necessary that even if a thief is caught, he be handed over to his superior to prohibit the use of violence without cause.
3.5 Absolutely able to smoke or eat snacks when facing guests, more biting cigarettes or food to tell the guests
3.6 Return sooner or later without any reason, even if there is any reason, it is necessary to report to the superior first.
3.7 It is necessary to be punctual when handing over posts and before leaving posts, it is also necessary to make clear to the workers who leave work that it is forbidden to leave privately before they come to replace their posts.
3.8 If any vacancy occurs in the post, the relevant post should be temporarily replaced and the supervisor should be immediately informed to deal with it.
3.9 It is necessary to bear in mind that the staff of the former Customer Service Department should do their utmost to prohibit all employees from soliciting any kind of bestowal from the guests, even if the guests offer it, they should politely refuse it.
4. Working attitude
4.1 It is necessary to pay attention to anything that happens around you.
4.2 When anything breaks out, we should try our best to calm down and deal with panic and panic. If we find that we can't handle it by ourselves, we should report to our superiors immediately and ask for help.
4.3 If you find something suspicious, don't be afraid of trouble and abandon the investigation.
4.4 In case of complaints from customers, it is necessary to listen patiently and try our best to solve the problem.
4.5 It is necessary to have the spirit of cooperation between partners should take the initiative to help each other in case of mutual shirking responsibility and refuse to help each other.
4.6 If you find that there is a need for help, you should take the initiative to help.
Do you have any different opinions on the above information? Welcome to call us or click on our official website Inner Mongolia Security Company http://www.nmgzhongtebao.com to participate in the discussion!